Thursday, October 6, 2022
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Passengers with Special Needs

May We Help You?

We at Northwestern Stage Lines, also known as Northwestern Trailways, wish you the most convenient, pleasant and safe journey as you travel with us.  We are here to assist you with boarding and de-boarding buses, helping with your luggage, making transfers, or stowing and retrieving your mobility devices.   We will help you during transfers, meal and rest stops and other times as reasonably requested.  We will help you if you are traveling alone or with a personal care attendant, using various mobility devices, or traveling with a service animal.

In order to help you best to prepare and enjoy your trip, we ask that you do three things:

  1. Contact our operators at 800-366-6975 at least 48 hours prior to your travel date;
  2. Tell the operator what your specific needs are how you wish our assistance; and
  3. Inform our staff, including your driver, of your needs during your trip.  

When using a wheelchair lift-equipment bus, please remember:

    • The combined weight of the passenger and the mobility aid cannot exceed 600 pounds.  
    • The mobility aid can be no more than 30 inches wide and 48 inches in height.  

With 48-hour notice, we can assist you.  If you do not provide this notice, we will make every reasonable effort to help you if such accommodations will not delay departure of the schedule on which you wish to travel.  If a wheelchair lift bus is not available, we may be able to utilize other means of assisting you onto the bus at some of our larger boarding stations, but this equipment is limited and should not be depended upon to be available.  We do not lift passengers onto the bus and it is important that you plan ahead and let us know of your needs so that we can respond efficiently to you. 

You may travel alone on Northwestern if you can travel independetly and do not require assistance of a personal nature, which Northwestern personnel and its agents are not required to provide.  If you require personal assistance that we cannot provide, you may wish to include a personal care attendent in your travel plans.  


Storing and Handling Your Mobility Aids:

 Your mobility aids may travel inside the bus if they can be stored safety in the overhead compartment or under your seat.  If your aid cannot be stored safely inside the bus, it can be stored underneath the bus.   You must obtain a claim check (see Baggage Information)  and affix it to your mobility aid.  If an item that is placed in the baggage compartment under the bus is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased.   Claims for damaged mobilitry aids must be filed within seven (7) days of completing your trip.   Additional baggage insurance is available.  Please see your ticket agent for this service. 

The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches.  The maximum weight limit for mobility aids is 200 pounds.  Mobility aids that exceed these dimensions and/or weight limits will not be accepted.  Please allow sufficient time for the loading and storing of your aid in order to avoid delays in the departure of the bus.  


Traveling with Oxygen and Respirators: 

Portable oxygen and respirators may travel with you on Northwestern Trailways.  You may carry up to four (4) oxygen cannisters - two (2) aboard the bus and two (2) under the bus in the baggage compartment.   All canisters that are stored in the baggage compartment must be in protective cases with safety caps on the valves.

The maximum size for the container may not exceed 4.5 inches in diamter and 26 inches in length. 

All customers are responsible and must ensure that they have sufficient oxygen to complete their trip.

Remember:  Please keep all your medications with you.  Do not place them in your luggage that will be stored under the bus. 



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